FAQ

Question: Do you ship internationally?

Answer: Yes, we do. Shipping cost is calculated at checkout.

(Please note, due to Covid shipping rates may be higher than usual and are calculated by the postal services.)

Question: How long is order shippinbng time?

Answer:  All orders may take up to 7-13 business days to be shipped out to you. Once orders have been shipped it will arrive in 1-2 weeks, please be patient when waiting for your order to arrive :)

( Please note that times may vary due to high amounts of orders. These times are based off of high volume of orders meaning it may be less time for orders to be processed and shipped. The Postal Service is closely monitoring service impacts related to the COVID-19 pandemic and will continue to update customers until the situation returns to normal.)

Question: How do i track my order?

Answer:  You should receive your tracking number VIA email once your item has been shipped, if think you did not receive one, please search my business name in your emails and if a tracking number still does not pop up, please contact me and i will make sure to send you the link to track your order directly (if your order has been shipped already)]

Also Please allow up to 2-5 business days for your tracking number to update. You should receive the tracking number automatically once your product is shipped VIA email. If for any reason you have not received your tracking number please email us @ sylviascosmeticsllc@gmail.com 

 please note if you ordered more than 1 item from my website, and their totally different products please note some items in your order may be shipped at different times, meaning if you only receive one tracking number and you finally receive your package but instead of the 4 items you ordered it is 1/4 items you ordered, please don't worry, you will receive your other items right along, since some items ship at different times, they will tend to deliver on different dates, which is totally normal. Please do not Panick.